Privacy Policy | Door Hardware Online


1. This privacy policy sets out how Relcross Limited (trading as) Door Hardware Online uses and protects the information you give when you use this website.

2. We are committed to protecting your privacy. Any information you provide will be handled according to this privacy policy.

3. We may change this policy from time to time by updating this page. You should check it regularly to ensure you are happy with any changes.


4. When you visit our website, we will collect certain information about the device you use to access it. This will include information about the website browser you are using and the IP address of your internet connection. We may also identify your device with a unique, randomly generated identifier.

5. As you browse our website, we will continue to collect information about the pages you look at during your visit, how long you spend on each page, and which links you click. We may record the keywords you used to locate our website and which third-party website referred you to our site. 

6. The information we collect about you is called Device Information. It is not personally identifiable to you (for example, we do not collect or associate your name or address with this Device Information), and it is not stored on our systems for any longer than we need to store it to allow you to use our website for the intended purpose.

7. We collect Device Information from you using Cookies. These are small data files placed on the browser you use to visit our website. Cookies often include an anonymous and unique identifier (so we know it is your device).

8. Certain cookies are placed on our website to make it work. For example, when you add items to the shopping basket, we store this information on a cookie. Where cookies we place on your computer are not identifiable to you as a living person and only placed to fulfil the inherent functions of an e-commerce website, we will not ask for your permission before we place them.

9. We may, from time to time, use cookies placed by third-party companies to track and monitor your visits to the website. Sometimes, these third-party cookies may include information that could identify you indirectly as a living person. Where we do so, we will always ask for your consent before we place those cookies.

10. We may occasionally collect information about your actions on the website and record those actions in log files. This data will include your IP address, details of the device and browser you are using, and your internet service provider. It will also be attached to date and time stamps. We will keep this information only for as long as necessary.


11. When you use our website to make a purchase or register for an account (without making a purchase), you may be asked to provide certain personal information.

12. Such information we collect may include:

- Your name
- Your address
- Your contact information (e.g. telephone number or email address)
- Your date of birth

13. When you make a purchase on our website, you may be asked to enter your credit or debit card details. You may be redirected to a 'payment gateway' website to enter your card details or asked to enter them directly on our website.

14. Your full credit/debit card details are never stored on the databases we hold. You may be asked if you want to 'store' your purchase information for faster checkout at a later date. When you choose to store this information, the entire card information is never stored in our databases. Instead, we send information to our payment processor, which returns a secure 'token' that we store for future purchases. To help you identify stored cards, we may store the last four digits of the card, the type of card (e.g. Visa or MasterCard) and the expiry date.

You can permanently delete a stored card (within your customer account) at your discretion.

15. We call this data Personal Information.


16. We use the Device Information we collect to help us screen for potential risk and fraud, improve and optimise our website (by generating data about how our customers browse and interact with it), and analyse the success of our marketing and other advertising campaigns.

17. We use the Personal Information we collect to fulfil any order you place and to communicate with you as one of our customers. We may also use this information to screen for potential risk and fraud.

18. With your consent, we may, from time to time, provide you with information or advertising about our products and services.


19. We will share Personal Information and Device Information with third parties in their capacity as a data processor on our behalf. We will share your information with third parties only in so far as they assist us with using your information.

20. We may share your Personal Information and Device Information to comply with applicable laws and regulations, respond to any lawful request for information we receive, or protect our rights otherwise.


21. We may share your Personal Information and Device Information to provide you with targeted advertisements or marketing communications that interest you. This may include sharing some of your information with third-party networks such as Google, Bing or Facebook.


22. Our website does not alter its 'data collection' and 'use practices' when it sees a 'Do Not Track' signal from your browser.


23. If you are a resident of a country where the European Union's GDPR is applicable, you have certain rights.

24. To exercise your rights to access your data, receive a copy of that data, or rectify a mistake, please contact us.


25. This privacy policy may be updated from time to time to reflect changes to our business practices or for other operational and legal reasons.

26. For more information, please contact us using the details below.

Briton Fire Door Closers | Briton Exit Devices | Briton Locks

Relcross Limited (trading as) Door Hardware Online | Hambleton Avenue | DEVIZES | Wiltshire | SN10 2RT | United Kingdom | T: ++ 44 (0) 1380 720 062 | F: ++ 44 (0) 1380 729 888 |  E: