Relcross Limited will not pass your details to any 3rd parties for marketing purposes without your prior approval. Any details you give us will be stored by Relcross Limited for the use of Relcross Limited services only. Only Relcross Limited employees will communicate with you regarding your enquiries, orders and services while you are a customer or supplier of Relcross Ltd. If you would like your contact details changed or removed from our records, please email your request to: firstname.lastname@example.org and they will be deleted and not used except for historical accounting purposes. Should your data be breached or accessed unlawfully we will inform you that a breach has occurred.
Data for which Relcross Ltd is the Data Controller
Purpose and consent for collection Relcross Ltd also referred to as Relcross or Us, collects, stores, processes or transmits this data in order to provide goods and services to customers (Subjects) and to purchase goods or services from suppliers (Subjects).
We use information about you, also referred to as the customer or the supplier, in the following ways:
- To process orders that you have submitted to us or orders we have placed with you
- To provide you with products and services or receive from you products or services
- To comply with our contractual obligations we have with you
- To help us identify you and any accounts you hold with us or we hold with you
- To provide customer care, including responding to your requests if you contact us with a query
- To administer accounts and keep track of invoicing and payments
- To notify you about changes to the services we can offer
- To inform you of changes to products or pricing
Relcross will collect a range of information about the Subject, either via an enquiry form on our website or emails, telephone, by post or in person. This information includes:
- Job title
- Address of employment
- Employee names, contact details and job titles where relevant
- Phone numbers, including mobile numbers
- Email addresses
We will not collect sensitive data without your explicit consent.
Relcross will not collect data relating to minors as defined under UK law. Minors as defined by UK law are not permitted to use Relcross’ services or interact with Us as a corporate entity. Relcross may from time to time contact the Customer or Supplier via email or by telephone regarding matters such as invoicing, payments and receipts, and general account management.
We will keep your personal information for as long as you are a customer or supplier of Relcross Ltd. After you stop being a customer or supplier, we may keep your data for up to 10 years for the following reasons:
- To respond to any questions from you or requirements by you
- To comply with the legal requirements
Data Transfers and the use of Data Sub Processors
Relcross will not share Subject data with a third party not directly associated with the provision of goods and services without their explicit consent. Relcross will also not transfer Subject data to a third party country outside of the UK or EEA that is not compliant with the applicable data protection laws via adequacy agreement, Binding Corporate Rules or other legally appropriate means as defined by the Information Commissioners Office without their explicit consent.
Relcross makes use of a number of third party organisations for the purposes of delivery of goods or services to the Customer. Only data relevant to executing the supply of goods and services as part of the contact will be provided to the third party.
Commitment to Confidentiality and Security of Processing
Relcross will use appropriate technical and organisational security measures within our sphere of responsibility to ensure an appropriate level of confidentiality, integrity and, where Relcross is the Data Controller, availability of Subject data and to ensure its availability in the event of a business continuity incident.
Get in Touch
You have the right to ask us not to process your personal data for marketing purposes by emailing email@example.com at any time with your request. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by informing us at any time. You can also exercise the right at any time, or discuss any other data protection matters with us, by contacting us at firstname.lastname@example.org or write to Relcross Limited, Hambleton Avenue, Devizes, Wiltshire, SN10 2RT for the attention of the Data Protection Officer.
You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.
Our website and any communication to you receive from us may, from time to time, contain links to websites containing helpful and relevant information for you. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we therefore don’t accept any responsibility or liability for their data or privacy policies. Please check their policies before you submit any personal data - if appropriate - to these websites.
Under Data Protection Laws, you can make certain choices in relation to how your personal data is processed. These include whether your personal data is disclosed to third parties, and preferences regarding the frequency, subject matter, and/or format of communications. Anyone wishing to discuss matters relating to data protection, such as a concern over accuracy of collected data, please email email@example.com or write Relcross Limited, Hambleton Avenue, Devizes, Wiltshire, SN10 2RT for the attention of the Data Protection Officer. Should there be a concern regarding a possible security incident or data breach, please email firstname.lastname@example.org
Door Hardware Online (a trading division of) Relcross Ltd | Hambleton Avenue | DEVIZES | Wiltshire | SN10 2RT | United Kingdom | T: ++ 44 (0) 1380 729 600 | F: ++ 44 (0) 1380 729 888 | E. email@example.com
Same day despatch for Briton stock items ordered prior to
3.00pm Monday to Friday*
*except Bank Holidays
Register and request a trade credit account here. Apply online and, subject to status, we will open a net monthly trade account for you.
All Public Sector enterprises such as NHS Trusts, Schools and Universities will receive credit terms automatically when orders are supported by official purchase order documentation.
Email official orders as an
Our team of trained sales staff will be pleased to assist you in choosing the correct product to suit your doors while ensuring you comply with current certification legislation.
As well as our online ordering facility we can take orders over the telephone or via email if you prefer.