Returns | Door Hardware Online (for Briton)
Returned Goods – for credit/repair/replacement or refurbishment
All requests to return goods (for whatever purpose/reason) must be made via the ‘return of goods request form’ - See below.
Requests will be sanctioned on merit and a returns authorization number issued by return email. Additionally (and where appropriate), you will be advised of any handling/repair and/or refurbishment charges relevant to the request.
All goods returned, accompanied by an authorization number, will be inspected within 5 working days of their receipt and the appropriate action taken. Credit notes and refunds may take up to 15 working days to produce.
Please return the form to e: firstname.lastname@example.org
Door Hardware Online cannot accept responsibility for any third party carriage charges, or collect goods from customers’ premises, unless exceptional circumstances prevail, and then only after prior arrangement and agreement. Any goods returned without authorization or with incomplete paperwork will remain on the premises awaiting collection. We do not accept responsibility for the disposal of such items.
All requests will be given due consideration. Under no circumstances will we accept modified items, used or fitted items, specials, custom built systems or electronic/electrical systems (including power supplies) for credit. Neither factory ordered products nor specially manufactured product lines can be considered for credit or exchange.
In the case of goods returned for repair or refurbishment, it is important to notify us of the precise nature of the fault and the frequency of any recurring problems. This will enable our technicians to effect a timely and accurate response. Quotations will be issued, where necessary, prior to the commencement of any remedial work. Chargeable repair work will only be undertaken against an official purchase order number.
Normal Terms & Conditions of Sale will apply.
See also: https://www.gov.uk/accepting-returns-and-giving-refunds - This applies to all purchases made via the online purchasing facility and overrides any other terms outlined above.
Please return items to the following address with a valid Returns Authorization Form:
Door Hardware Online
(a trading division of)