International | Door Hardware Online (for Briton)
Order Receipt/Delivery Acceptance
International Customers - When ordering from non EU member countries or when ordering for delivery to non EU member countries, please send your order via email to E: firstname.lastname@example.org. We will process all international orders manually and advise the correct carriage/freight charge based upon best available rates.
Freight rates will be calculated separately for all overseas orders (excluding Rep. of Ireland, Channel Islands & EU member states). We will contact you upon receipt of your order and advise you accordingly. If you prefer we can hold your order collection by a carrier of your choice.
We use Federal Express for most orders. We issue tracking numbers against each online order or via email requests -
If there is no one to receive your Federal Express items, a card will be left with a number for you to call to rearrange delivery. By default, Federal Express will attempt another delivery the next working day. Where deliveries include missing or damaged items, please indicate accordingly on the receipt. For further information please see our terms and conditions of sale.
Federal Express Statement
If you are not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice with information on when the next delivery attempt will be made. If you need more information about a package, please call Customer Service.
Palletized bulk consignments will be delivered via various logistics providers. Delivery times will be advised, dependent upon ultimate destination on an order-by-order basis.
We endeavour to hold stocks of most items shown on this web site. If items are out stock then we will inform you that this is the case. Often, out of stock items are available within 2 to 3 working days from order acceptance. Where this is not the case the lead time from our manufacturing partners is usually no more than 16 days hence.
Same day despatch for Briton stock items ordered prior to
3.00pm Monday to Friday*
*except Bank Holidays
Register and request a trade credit account here. Apply online and, subject to status, we will open a net monthly trade account for you.
All Public Sector enterprises such as NHS Trusts, Schools and Universities will receive credit terms automatically when orders are supported by official purchase order documentation.
Email official orders as an
Our team of trained sales staff will be pleased to assist you in choosing the correct product to suit your doors while ensuring you comply with current certification legislation.
As well as our online ordering facility we can take orders over the telephone or via email if you prefer.