Door Hardware Online
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T. 01380 720062

Delivery | Door Hardware Online (for Briton)

UK Mainland (excluding Scottish Highlands)

Standard delivery is free for all orders with a net goods value > £150.00 (excl. VAT) -
Otherwise our charges are as follows:

Next Working Day Standard Delivery £8.50 net + VAT
Next Working Day Before Noon £18.00 net + VAT
Next Working Day Before 10.00am £25.00 net + VAT
Next Working Day Before 9.00am £30.00 net + VAT
Saturday AM Before Noon £30.00 net + VAT

Scottish Highlands, Isles & Islands (incl. Isle of Man) & N.I. 

Delivery is free* for orders with a net goods value > £275.00 (excl. VAT) - Otherwise our charges are as follows:

2/3 Day Service Unspecified Time £35.00 net*
     * exceptions may apply

Channel Islands (excluding UK)

Charges are as follows:

2/3 Day Service Unspecified Time £52.50 net* + VAT**
     * exceptions may apply  ** Channel Islands only

International Customers - Unfortunately, we cannot accept online orders. When ordering from overseas (i.e. outside of the United Kingdom), please send your order via email to e: We will process all international orders manually and advise the correct procedures, including carriage/freight charges based upon best available rates. Duty and local taxes may be payable, dependent upon the destination and origin of the goods. If you prefer we can hold your order for collection by a carrier of your choice.

Order Receipt/Delivery Acceptance

Door Hardware Online

We use Federal Express for most orders. We issue tracking numbers against each online order or via email requests -


If there is no one to receive your Federal Express items, a card will be left with a number for you to call to rearrange delivery. By default, Federal Express will attempt another delivery the next working day. Where deliveries include missing or damaged items, please indicate accordingly on the receipt. For further information please see our terms and conditions of sale.

Federal Express Statement

If you are not available to accept delivery of your shipment, your courier may leave you a delivery attempt notice with information on when the next delivery attempt will be made. If you need more information about a package, please call Customer Service.

Bulk Consignments

Palletized bulk consignments will be delivered via various logistics providers usually on a 2/3 day service.

Stock Availability

We endeavour to hold stocks of most items shown on this web site. If items are out stock then we will inform you that this is the case. Often, out of stock items are available within 2 to 3 working days from order acceptance. Where this is not the case the lead time from our manufacturing partners is usually no more than 16 days hence.

Briton Distribution

Briton Authorized Distributor

Briton Hardware | relcross door controls®

Our sales team is available Monday to Friday from 8.30am until 5.00pm*


T. 01380 720062
F. 01380 729888

Same day despatch for Briton stock items ordered prior to
3.00pm Monday to Friday*

*except Bank Holidays

Registered Users

New Users

Apply online and, subject to status, we will open a net monthly trade account for you.

Briton Authorized Distributor

Some Public Sector enterprises such as NHS Trusts, Schools and Universities may be granted credit terms automatically (entirely at our discretion) if orders are supported by official purchase order documentation.

Email official orders as an
attachment here


Telephone Support

T. 01380 720062
F. 01380 729888

Our team of trained sales staff will be pleased to assist you in choosing the correct product to suit your doors while ensuring you comply with current certification legislation.

As well as our online ordering facility we can take orders over the telephone or via email if you prefer.

Telephone Support | Briton Hardware

Copyright © 2021 Door Hardware Online  |  All Rights Reserved
Door Hardware Online (a trading division of) Relcross Ltd
Hambleton Avenue, DEVIZES
Wiltshire, SN10 2RT
United Kingdom

T: ++44(0) 1380 720062
F: ++44(0) 1380 729888